Loading... Please wait...

Other FAQ

I am a wholesale customer and I can't view the wholesale part of your site!

Even though you have an account with us, you will have to sign up on the website to access the wholesale categories and all of the items. It will only take a minute and be well worth it! The next step is that someone here at Lifeforce has to notice that you've signed up and switch you over to wholesale. We check often, but if you call us (800-828-3870) we can get this taken care of right away. Then, you will have to sign in with your email and password every time you access the site.

I'd like those six-stone sets on the For Personal Shopping section, but not at retail!

Please order by individual style. You can order the styles you see in the set. The sets are not packaged for retail display and you'll have to take them apart anyway.

How many stones are in an assortment?

One hundred, except for Written on Stone Granite Blocks, which is 20 to an assortment.

Can I change the assortment?

Of course! You can order by style. There are no minimums per title.

Are there UPC tickets on the stones?

No. Ticketing the stones really detracts from their appearance, and completely eliminates the clear and translucent colors from your assortments. If you need a UPC number for the assortment, we can place a sticker on the back of the header card or make a card for scanning. If you absolutely must have barcodes on the stones, please call so that we can come to a solution together.

Can you do multicolor printing?

Sorry, no.

Can you make sure all of my stones look a certain way?

If you mean the design or the ink, yes. The stones themselves, however, we have little control over. We don’t produce them ourselves, we buy them from manufacturers in Mexico and China, and the shape and color tend to vary.

Will the image come off the stone?

Not with reasonable use. If you go scratching at it with your keys for awhile, the designs will come off. Within the confines of normal use they should be fine. Just don’t stick them in the same pocket as your change and keys. If a problem arises, please call us. We will fix it. Engraving is a more permanent process, and that is not what we do, except on the tagua nuts. It is also much more expensive.

Is your glass recycled?

There is some pre-consumer recycling involved in the glass-making process.

What is your minimum opening wholesale order?

Our minimum opening order is $100, which is the cost of one assortment of glass stones. You can order an assortment or pick and choose individual stones. There is no minimum reorder.

May I choose the colors?

Please trust us to assort the colors. If you would prefer color families, please leave a comment with your order. If you're ordering 24 or more of one style, you may choose the color.

Do you have a store I can visit?

No. Our building is just for manufacturing and we don’t try to keep it very pretty (nor ourselves sometimes).

Where are your products made?

Everything is printed here in Kingsport,TN. The blanks are made in the USA wherever possible. Most of the glass stones come from Mexico and China. Seabeans are harvested all over the world.

When will my order ship?

Most of the time, orders are filled the same or next day of order. If we get really busy, it could take a week. Custom orders usually take two weeks or less. West Virginia glass items may not be in stock, which will add a few days to your order.

What is your return policy?

If we make a mistake, we will do whatever it takes to make it right, which includes sending a call tag if necessary. If you've changed your mind or made a mistake, you can ship back the merchandise at your expense and exchange for other merchandise within 30 days of the original order. Please call us first, and be sure to wrap the stones the way they came to you. For capricious refusals, there is a 20% restocking fee.

Will you drop ship?

Yes, but only with a minimum $50 order and very specific instructions, as we don’t tend to do it very often.

Can you ship internationally?

Yes, of course, with Mastercard, Discover, or Visa payment and explicit instructions on how to ship.

Do you etch, engrave or print your gems?

We print them.

How do you do that?

We can’t tell you. It’s a trade secret that took years to figure out.

I want to order three custom stones, can I do that?

No. The minimum order on custom stones is one hundred per design.

Can I get my (insert West Virginia glass item) in a specific color?

We’ll do everything we can to give you the color you want, however sometimes we may not have that color in stock. In that case, we can either send you what we have or you can wait for us to get your specified color from the artist.

How long have you been doing this?

Our company started October 27, 1990. (At 3 am)


 

Newsletter