When will my order ship?
We take pride in our fast shipping. Many orders will ship the same day of order, most the next day, and some may take us a couple of days. Custom printing times will depend on how long it takes to create the artwork, how long it takes you to approve it, and the size of the order. It rarely takes a week from start to finish.
We can ship to virtually any address in the world, but international shipping is expensive.
Should you need to expedite your order, you will see options on the shipping page. Feel free to call us for more information regarding shipping your order. 800-828-3870 or 423-246-7188.
You may return any items within 30 days of delivery for a full refund, but you must take care to wrap the items the way you received them. All of our imprinted items must have a layer of bubble wrap or foam separating each layer. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Custom orders can only be returned if you have received an incorrect or defective item. All custom orders go through an approval process to ensure that you are happy with the product before production begins.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Or call us.